Frequently asked questions

SOLUTIONS

Solution 1:
The resit is not scheduled in the current exam period. Therefore always first check in mytimetable.hva.nl whether your resit is scheduled and when the registration period starts. It may well be that the registration period hasn’t started yet or already has ended.

Solution 2:
You are already registered for the examination. Verify this via the 'Registrations/Deregister'overview'

Solution 5:
You are a senior student and no opportunity to register was created for your cohort. Send an e-mail to ob.fbe@hva.nl.

Confirmation e-mail not received?

1. Check you spam folder in your mailbox
2. Verify via 'Messages' whether the confirmation email has been sent. Confirmation emails are sent automatically within 24 hours
3. Check your registration again via the 'Registrations/Deregister' overview
4. If necessary, go on through all the resit registration steps again

Login problems with browser?

​Attention: it is your responsibility to solve any login problems in SIS in time, so you are able to register properly during the resit registration period!

• Is your browser up to date?
• Try a different browser
• Did you add sis.hva.nl to your list with 'trusted sites'?
• Are you trying to login from outside the AUAS-network? Then use apps2.hva.nl
• Contact Service Desk ICTS: 020 - 595 1401

NOTE: Are you doing an internship or are you abroad? Many employers block sis.hva.nl. Login first on the AUAS-environment via https://apps2.hva.nl before registering via SIS.

Login problems SIS?

Please contact via the Digital Servicepoint

Problems with registering resit SIS?

• Check again whether the resit is scheduled in mytimetable.hva.nl
• Check again if you have followed the Step-by-step Plan correctly in sis.hva.nl

Note: If any registration problem persists, contact the Service Point at your location immediately and on time, because your call via the digital servicepoint will only be answered within 4 work days!