Hogeschool van Amsterdam

Right of Complaint

The legal protection of students, extraneous students and observers does not only cover the possibility of conducting proceedings with the Higher Education Appeals Tribunal and the Examination Appeals Board or the court but also the possibility of lodging a complaint.
Look for more information : jz.mijnhva.nl (sitemap in dutch)

1. Various kinds of complaints regulations

In addition to a General Complaints Regulation the college also has a Special Complaints Regulation. Special Complaints Regulations are intended for the treatment of complaints on specific matters of which it is found necessary to take particular steps. Special Complaints Regulations are included in:

2. General Complaints Regulations

Should a student be affected directly in his or her interest by the decision of a body or member of staff of the college, or by the action of a co-student or an employee, the student has the right to complain about such to the Institute Council or the Executive Board.

3. When the General Complaints Regulations do not apply

It is not possible to complain on decisions for which a Special Complaints Regulation exists or for which a separate procedure of objection or appeal has been undertaken.

4. The period in which a complaint can be made

The complaint is to be made without delay but not more than 6 weeks after the decision concerned has been taken or the action concerned has been accomplished. The accused will be informed regarding the complaint and given the opportunity to oppose the same. The complaint can only be made with the link to the digital form at www.hva.nl/loketbbk.

The Office for Appeals, Objections and Complaints acts as a collection point and registers your complaint, sends an acknowledgment of complaint and transfers the complaint to the body or person designated to handle your complaint.
Further information about the general complaints procedure is provided by the legal affairs department, tel. 020-595 3373/74 or at loketbbk@hva.nl

5. Result of the investigation

The person lodging the complaint will be informed regarding the results of the investigation commenced arising from the complaint. No appeal is possible against such decision.

6. Where to be found in the Student Charter

The General Complaints Regulations are to be found in article 11 of the Student Charter.

Published by  Legal Affairs 8 July 2020