Hogeschool van Amsterdam

A-Z Students International Sports, Management and Business (ISMB)

Email

As soon as you are enrolled at the HvA, you can use a HvA email address in Microsoft 365 (firstname.lastname@student.hva.nl or firstname.prefix.lastname@student.hva.nl). This email address will be created for you automatically.

Access

Your username is the same as your email address and your password is the same as the password for your HvA-ID. To be able to log in, you must set up a two-step verification process the first time you use the HvA email address. Read here how to set up two-step verification.

When you terminate your enrolment as a student, your HvA email address will remain valid for another three months, during which you will be able to receive and send emails. Your HvA mail account will then be closed.

Email as an official communication channel

The HvA considers email to be an official communication channel. We therefore advise you to check your HvA mailbox or private email address regularly. Otherwise you will miss out on all kinds of relevant information about your degree programme.

Please note:

If you use Hotmail, Live Mail or MSN Mail as your private email address, there is a risk that emails sent to you by the HvA will end up in your junk email folder. Check this folder regularly and add the HvA as a trusted sender.

Automatic forwarding

The emails you receive in your HvA mailbox are automatically forwarded to the private email address you entered in Studielink. You can disable this automatic forwarding (and we also recommend that, because forwarding sometimes gives error messages). This is explained under 'Disabling automatic forwarding' on this page.

Using the HvA email address:

Go to the Microsoft support pages to learn how to set up email (and other Microsoft 365 apps) on your Android phone and on your iPhone or iPad:

Go to the Microsoft support page to learn how to set up email on your desktop or laptop:

Adding an email account to Outlook

The emails you receive in your HvA mailbox are automatically forwarded to your private email address. If you are happy with this, no further action is required on your part. If you would like to disable this email forwarding, then go to your account settings and click on 'My details'. On this page you can turn off automatic email forwarding. This way, you can keep your study and private email separate.

Students who have not yet been enrolled cannot turn off automatic forwarding. This option will only be available once your enrolment has been finalised.

How do I change my private email address?

You can change this in Studielink under the tab 'My details'. If you don't have Studielink, you can use the following Topdesk form:

Form to change private email address

You can send emails to a maximum of 250 addresses per hour. This can be one email message with 250 addresses in the to/cc/bcc, or several messages with fewer recipients. A distribution list or group from the shared address book counts as one recipient. If you go over this limit, you will get a "Message delayed" message and you will not be able to send any more emails. Once the limit has expired, any retained messages are automatically sent and you can once again send emails as usual.

You can use the following software to read your emails:

Desktops/laptops Mobile phones/tablets Internet browsers
Outlook 2016 and above Outlook Mobile iOS Chrome
Outlook for Mac 2016 and above Outlook Mobile Android MS Edge
Exchange ActiveSync in iOS 11 and above MS Internet Explorer 11

Please note: Other software may work, but is not officially supported.

I do not want to use Microsoft 365 and object to my data going to Microsoft 365. What can I do?

All emails the HvA sends to you are automatically forwarded to your private email address. If you want to keep it that way, you don't need to log in to Microsoft 365. As long as you do not communicate via the HvA student email address, there will only be email traffic from the HvA to you. The contracts with Microsoft comply with the GDPR and there is no 'opt-out' available. If you do not agree with this, please contact functionarisgegevensbescherming@hva.nl.

Questions

For support, please contact the Service Desk ICTS:

E: servicedesk-icts@hva.nl
T: +31 (020) 595 1402, Mon. to Fri. 8:00 - 18:00 hours
hva.nl/icts-selfservice

Published by  ICT Services 16 July 2021