As soon as you are enrolled at the HvA, you can use a HvA email address in Microsoft 365 ( or This email address will be created for you automatically.


Your username is the same as your email address and your password is the same as the password for your HvA-ID. To be able to log in, you must set up a two-step verification process the first time you use the HvA email address. Read here how to set up two-step verification.

When you terminate your enrolment as a student, your HvA email address will remain valid for another three months, during which you will be able to receive and send emails. Your HvA mail account will then be closed.

Email as an official communication channel

The HvA considers email to be an official communication channel. We therefore advise you to check your HvA mailbox or private email address regularly. Otherwise you will miss out on all kinds of relevant information about your degree programme.

Please note:

If you use Hotmail, Live Mail or MSN Mail as your private email address, there is a risk that emails sent to you by the HvA will end up in your junk email folder. Check this folder regularly and add the HvA as a trusted sender.

Automatic forwarding

The emails you receive in your HvA mailbox are automatically forwarded to the private email address you entered in Studielink. You can disable this automatic forwarding (and we also recommend that, because forwarding sometimes gives error messages). This is explained under 'Disabling automatic forwarding' on this page.

Using the HvA email address:

Go to the Microsoft support pages to learn how to set up email (and other Microsoft 365 apps) on your Android phone and on your iPhone or iPad:

Go to the Microsoft support page to learn how to set up email on your desktop or laptop:

Adding an email account to Outlook

The emails you receive in your HvA mailbox are automatically forwarded to your private email address. If you are happy with this, no further action is required on your part. If you would like to disable this email forwarding, then go to your account settings and click on 'My details'. On this page you can turn off automatic email forwarding. This way, you can keep your study and private email separate.

Students who have not yet been enrolled cannot turn off automatic forwarding. This option will only be available once your enrolment has been finalised.

How do I change my private email address?

You can change this in Studielink under the tab 'My details'. If you don't have Studielink, you can use the following Topdesk form:

Form to change private email address

Changing your e-mail address

In certain situations it is possible to change your e-mail address. For example when you have officially changed your name or when a spelling mistake was made during the registration of your account.

Additionally, in some exceptional circumstances it is possible to change the format of your e-mail address. For example when you have multiple surnames of which you wish to use only one or if your initials spell out an undesirable word.

Change your e-mail address due to name change or spelling mistake

E-mail addresses are automatically generated based on your first names, initials and surname(s) that are in Studielink. If there's a spelling mistake in your e-mail address, or if you have officially changed your name, you will first need to change this in Studielink. To do so, please sign into Studielink using your DigiD. The synchronization process between Studielink and our ICT-systems takes place during the night, so it may take up to 24 hours before your name is registered correctly in all of our systems.

Do you not have access to Studielink or was your enrolment registered outside of Studielink? Then please contact the Central Student Administration (CSA) via the Digital Service Point.

To change your e-mail address, you then follow these steps:

  • Open a browser and go to the web page
  • Sign in here using your AUAS-ID and your password;
  • Verify if the data displayed here is correct and scroll down;
  • At the bottom of the page, your current e-mail address is displayed followed by the button ‘Generate e-mail address’. When you click on this button, your current e-mail address is automatically compared to the details that have been synchronized from Studielink.

If these details do not match, you will be presented with a new e-mail address that has been automatically generated for you based on the most recent data from Studielink. You can either accept or reject* this new e-mail address. Once you accept this new address, your current e-mail address will automatically be converted to an alias in your account to ensure you will not miss out on any communication. The new e-mail address is automatically set up as your primary e-mail address.

NB. Checking if this e-mail address is available and the processing of this request may take up to 5 minutes. In the meantime please do not refresh the web page.

Synchronizing your new e-mail address between all ICT systems may take up to 24 hours. In the meantime you will remain reachable due to the old e-mail address that was added as an alias.

*Did you reject the automatically generated e-mail address, because it still does not contain the correct information, or do you have any other questions regarding this functionality? Please contact Servicedesk ICTS.

Change your e-mail address due to the format

In exceptional circumstances, requests regarding changing the format of your e-mail address are taken into consideration. For example when you wish to remove one or more surnames or initials. You can request this by contacting Servicedesk ICTS.

You can send emails to a maximum of 250 addresses per hour. This can be one email message with 250 addresses in the to/cc/bcc, or several messages with fewer recipients. A distribution list or group from the shared address book counts as one recipient. If you go over this limit, you will get a "Message delayed" message and you will not be able to send any more emails. Once the limit has expired, any retained messages are automatically sent and you can once again send emails as usual.

You can use the following software to read your emails:

Desktops/laptops Mobile phones/tablets Internet browsers
Outlook 2016 and above Outlook Mobile iOS Chrome
Outlook for Mac 2016 and above Outlook Mobile Android MS Edge
Exchange ActiveSync in iOS 11 and above MS Internet Explorer 11

Please note: Other software may work, but is not officially supported.

I do not want to use Microsoft 365 and object to my data going to Microsoft 365. What can I do?

All emails the HvA sends to you are automatically forwarded to your private email address. If you want to keep it that way, you don't need to log in to Microsoft 365. As long as you do not communicate via the HvA student email address, there will only be email traffic from the HvA to you. The contracts with Microsoft comply with the GDPR and there is no 'opt-out' available. If you do not agree with this, please contact


For support, please contact the Service Desk ICTS:

T: +31 (020) 595 1402, Mon. to Fri. 8:00 - 18:00 hours

Published by  ICT Services 30 August 2021